Please be aware that all sales of made-to-order artefacts are final, and therefore cannot be returned or cancelled. These particular artefacts are clearly noted as made-to-order or non-returnable items in the product descriptions on Kingdom of Razz website.
All other artefacts, with the exception of certain (clearly noted) items, can be returned, unused and in perfect condition, in exchange for a refund (minus delivery charges).
Returns must be made within 7 days of you receiving your order. Before you return your artefact please notify us by email and we will provide you with a returns address. Returns outside this timeframe will unfortunately not be accepted.
Please wrap the artefact very securely and use insured registered delivery. Kingdom of Razz cannot accept liability for returned artefacts which get lost or damaged in transit.
Before your artefact leaves Kingdom of Razz, it is thoroughly checked to ensure it is in perfect condition. If you receive an item which is damaged, please contact us immediately. If your artefact is faulty (i.e. received damaged), we can offer an exchange. When the artefact is a one-off item and an exchange is not possible, then we can offer a refund. For more information, please contact Kingdom of Razz.
Receiving your Refund
Once your return has been received and complies with our returns policy we will refund you via your original payment method. Please be aware that these payments take up to 30 days to process.
If you would like any assistance please do not hesitate to contact us.